The 7 devices or technologies covered by managed services

A question we are often asked is, which devices are covered by the provision of managed services? There are in fact a large number of these, which we have grouped into seven main categories.

Managed services concern not only the core of the information system but many other devices too, from network management to mobile phones or videoconferencing. Initially, managed services mainly covered the supervision and management of remote servers and networks.

Today, its scope of activity has changed and a high-quality service provider will always offer services related to security, mobile solutions and the cloud, in particular.

  1. The cloud, regardless of its configuration

Dedicated or shared, the cloud is the ultimate driver of agility for companies. Entrusting it to managed services brings you the benefit of an appropriate, scalable architecture, whether public, private or hybrid

  1. Data management

Managed services can integrate physical hosting of your data and management of access to your servers. Your needs will very often include the use of infrastructures required to secure data, which must be managed with the same level of agility and reliability as the cloud.

  1. Network management and supervision

In the case of network management, managed services make it easier to prevent attacks and malfunctions in your infrastructures. Any potential anomaly or risk is automatically reported in real time. Managed services therefore act as an uncompromising watchdog, safeguarding the health of your network and infrastructure.

  1. From backup to security

An online backup and automatic data restoration solution is always offered as part of a managed services package. This will enable any IS department to effectively secure its IS and guarantee a higher level of security than that deployed by its company alone.

  1. Audiovisual and video conferencing

When audiovisual and video-conferencing tools are included in managed services, this allows you to manage them without constraints. For simple and effective virtual meetings.

  1. Telephony

Workstation maintenance, equipment installation, troubleshooting, configuration and verification for VOIP: all telephony within the company is covered by managed services.

  1. Applications

Today more than ever, user experience plays an essential role and every application must perform well. With their expertise and experience, our managed services experts will help you assess the performance of your services, optimise your applications, and obtain optimal user satisfaction (in-house, customers, etc.).

A survey conducted in January 2019 by Best Practice highlighted the four main areas covered by managed services within companies: applications (59%), infrastructure (49%), cloud (38%), networks, support and maintenance (33%).

But the ideal scenario is to work with a partner capable of managing all seven of the components listed above, allowing you to enjoy global security, an essential imperative for your company.

But which devices are covered by the centralised and secure management provided by managed services?

Discover our seven-point explanation by downloading the Ozitem checklist.

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