Teleworking: opportunities and challenges for IT services

Teleworking is now perceived differently, and very few companies, if any, have avoided it. As a source of opportunities, it has established itself on a lasting basis in the economic landscape. And the cloud has emerged as a mature technology, enabling optimal adaptation to these challenges. With its new e-book, Ozitem can help you address these issues, defining the three key steps for your IT department to become one of the major players in its implementation.

From teleworking to collaborative working

Step 1 consists of correctly integrating the characteristics specific to teleworking and the feelings of teams. It is clear that the development of collaborative tools is necessary, both to strengthen your effectiveness and to mitigate everyone’s sense of distance from their colleagues.

Document storage, application-based collaboration, microservice architecture or omni-channel discussion forums: these are, by their nature, ideal levers for information sharing or knowledge transfer, and unique opportunities to create communities sharing best practices. And, from a more individual point of view, collaborative working promotes employee engagement, as demonstrated by a number of studies, some results of which are explored in the e-book.

Finally, to avoid the risks associated with teleworking it is also important to adopt more agile management, appropriate to these new practices, whose supporting role in implementation of these tools is essential. After all, the effectiveness of collaborative working is also based first and foremost on the ability and motivation of employees to work together.

Security: the keystone of teleworking

But there can be no good collaborative tools without maximum awareness of IT security. While this may already be part of everyday life within companies, teleworking only increases the risks which need to be anticipated. This is the second essential step for optimal deployment of effective tools.

Indeed, between phishing, data theft and ransomware downloads, the urgent organisation of teleworking can create heightened risks to a company’s activity. It is therefore essential to strengthen and develop key best practices, such as controlling the equipment provided, securing remote access, or updating security and backup solutions.

This e-book will help you understand this crucial issue, from the mobilisation of all resources to the need to convey the right messages and the right security practices to employees.

Teleworking and agility: a winning combination

Finally, as step three, it is important to consider teleworking as a booster of business agility. Simply adopting a few tools does not mean that everything will run smoothly. For an agile organisation, it is possible to remain efficient while teleworking, provided certain measures are taken.

This e-book will also help you understand this issue. Between mixing tools and implementing new models (clean desk, dynamic audiovisual communication (DAC), co-working, corpo-working, flex office, etc.), it is essential to have a clear objective, regularly reviewed and coupled with real confidence in your teams, if success and development are to be assured.

Covid-19 has thus provided an opportunity for transformation, as well as posing new challenges for the IT department. In addition to the benefits already obvious before this crisis, the cloud has now become an essential pillar, both for business continuity and for the development of efficient teleworking. Containing many business examples, practical cases and survey findings, this e-book aims to offer you a clearer understanding, allowing you to fully seize the opportunities offered by these new challenges.