Managed Services: managed services for your business

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Managed Services - Governance

Our service oversees everything from A to Z, while giving you access to service quality indicators. As your privileged contact, the Service Delivery Manager ensures that contractual service levels are met and continuous improvements are made in the provision of managed services.

Monitoring

The Ops Centre sees that the right tools are used to ensure correct functioning of infrastructure and to monitor it within a defined scope. Supervision generates alerts which will, after removal of doubt, be classified as incidents by the Operations Centre.

Support

Two expert support teams (Ops Centre and Service Desk) handle incidents within a defined infrastructure or office-automation scope.

The Ops Centre is in contact with infrastructure administrators while the Service Desk maintains direct contact with users.

Proximity

Two options

• A local support service on the client’s site which handles user incidents within an office-automation or audiovisual scope.
• A “proximity prevention” Service Desk which carries out checks and maintenance within the same scope in order to prevent any incidents.

Operation

Our Ops Centre and Service Desk experts strive to maintain a defined infrastructure or office-automation scope in operational condition.

Administration

Our Ops Centre and Service Desk teams handle requests from administrators or users within an infrastructure or office-automation scope.

Preventive maintenance

Using the Sentinel application, you can monitor preventive maintenance interventions on shared space equipment.